Sovereign Housing Association

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how we prioritise repairs

We will deal with your repair request as quickly as possible, and give it a category relating to its priority.

How we prioritise repairs
Priority	Examples	Target time
Emergency	Burst pipes, complete electrical failure (for gas leaks call Transco on 0800 111 999)	Within 24 hours
Urgent	Blocked drains, failed central heating or hot water systems	Within 3 working days
Routine	General repairs to services, internal fixtures and fittings or the outside structure of the home	Within 20 working days
Target date	Where possible, we will do some routine non-urgent repairs together for efficiency. We will give these a target date priority.	Within 3 months

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