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information leaflets

Click on one of these links to see the leaflets by category, or scroll down for the full list. Click on a specific leaflet to open it.

Applying for housing
Living in your home
Moving home
Supported housing
The Care Centre
Paying your rent
Getting involved
Customer reward scheme
Other advice

The date in brackets shows when we last updated the leaflet.

Applying for housing
• Appealing about a lettings decision (July 2004)
What to do if you're not happy about the home we've offered you (includes a 'Lettings appeal form').

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Living in your home
• Condensation and mould (April 2008)
Advice on what causes condensation in your home and how you can reduce it.

• Dealing with pests (September 2004)
Advice on how to get rid of pests from your home.

• Domestic abuse (July 2008)
Support for residents who are victims of domestic violence.

• Do you want to rent a garage? (June 2006)
How to apply (includes an 'Application for a garage' form).

• Ending your tenancy (March 2006)
How to let us know you want to leave (includes a 'Notice to quit' form).

• Getting your home adapted for a disabled person (February 2005)
How we can help if you, or someone who lives with you, are having problems living in your home because of a disability.

• Good bonfire guide (August 2003)
Advice on having a bonfire in your garden safely.

• Guide to gardens (September 2005)
Looking after your gardens and boundaries.

• HIV and AIDS in housing (September 2002)
A summary of our policy.

• How to claim compensation (June 2006)
When we will pay compensation and how we will deal with your claims.

• How does becoming bankrupt affect my tenancy? (April 2008)

• Keeping a pet (June 2006)
Rules for keeping a pet in your home.

• Making changes to your home (June 2006)
What you are allowed to do to alter your home and how to do it.

• Managing estates (March 2004)
What we and you should do to look after your neighbourhood.

• Neighbour disagreements and nuisance (January 2007)
We can help and support you if you are having a problem with your neighbour.

• Hate crime and hate incidents (July 2008)
Support for residents who are victims of racist incidents.

• Running a business from home (September 2005)
A summary of our policy.

• Using surveillance equipment (April 2008)
How we use closed-circuit television and sound recording equipment and advice about using CCTV in your home.

• What happens if my partner and I split up? (September 2005)
Changing a joint tenancy to a sole tenancy.

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Moving home
• Home loss and relocation expenses (February 2005)
What happens if we ask you to move because of major repairs or improvements.

• Mutually exchanging your home (July 2006)
How to swap homes with another tenant.

• Transferring to another home (September 2006)
What to do if you want to move to another home.

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Supported housing
• Accommodation for older people (May 2005)
Find out about our sheltered schemes, bungalows and our support service.

• Assessment and support planning (May 2005)
How we provide the right services and support for your individual needs.

• Protecting vulnerable residents from abuse (May 2005)
We can help and support you if you are a victim of any form of abuse.

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The Care Centre
• Care alarm (September 2006)

• Care alarm - guide for key holding assistants (September 2006)

• Care Centre - charges and services (September 2006)

• Careline service for Sovereign residents (May 2005)

• Care centre standards of service (November 2007)

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Paying your rent
• Is your rent account in credit? (July 2004)
What this means and how to get the money back.

• Paying your rent (May 2006)
What happens if you fall behind with your rent.

• Ways to pay (June 2008)
A list of the different ways you can pay your rent to us.

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Getting involved
• Customer feedback (April 2007)
How to complain, pay us a compliment or share an idea with us.

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Customer reward scheme
• More - customer reward scheme (November 2007)
The benefits of our customer reward scheme and how you can join.


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Other advice
• Equal opportunities and diversity (August 2008)
A summary of our policy.

• Free independent help and advice - Bournemouth region
(April 2004) A list of advice centres.

• Free independent help and advice - Bristol region (November 2007)

• Free independent help and advice - Plymouth and Exeter region
(September 2006)

• Free independent help and advice - Newbury region
(April 2008)

• Information in other languages and formats (August 2007)
We can make information available to suit peoples individual needs.

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