Sovereign Housing Association

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Service Improvement Panels

Every six months we hold meetings with staff and residents about our main priority service areas which are: Repairs & Maintenance, Antisocial behaviour, Neighbourhood management and Leasehold. These look at:

our performance;
customer satisfaction and complaints;
ideas and suggestions to improve the service;
changes to policy and procedure; and
results from mystery shopping.

Recent surveys show us how satisfied you are with our key services*.

Response repairs	92%
Antisocial behaviour	45%
Estate management	65%
Neighbourhood as a place to live	77%
Views taken into account - status survey**	61%
Shared owners' satisfaction with sales service	96%
Quality of new built home	94%

** last status survey Q3/4 2005/06

If you are interested in joining one of our Service Improvement Panels, our Guide to getting involved tells you how, and about other ways you can have your say. Alternatively contact the Resident Involvement team on 01635 277 441 or send an email .

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