Sovereign Housing Association

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performance

We measure our performance against a number of performance standards, which all housing associations are judged on. We report our performance to the Housing Corporation (our regulator) and to our customers.

We set targets each year so that we can measure how we are performing.

Here are our main results for the year up to April 2008 and our next targets.
Description of target	Our 2007/08 targets	How did we do?	Our 2008/09 targets
Arrears - the amount of arrears (as a % of our income)	2.0%	1.98%	2.0%
Rent loss - the amount of rent lost due to empty homes (as a % of our income)	0.75%	0.80%	0.70%
Average number of weeks that homes are empty	4	3.74	4
Repairs - completed within timescale Emergency (24 hours) Urgent (3 working days) Routine (20 working days)	98% 95% 95%	98% 91% 93%	98% 95% 95%

These symbols show how we compare to other housing associations.

- in the top 25%
- in the top 50%
- in the bottom 50%
- in the bottom 25%

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