SHG lettersSHG logo - link homePicture of a house
spacer Picture of a house
Three in four give Dorset landlord the thumbs-up

Extra investment in repairs and antisocial behaviour is paying off for Twynham Housing Association, after a survey found that three in four residents are happy with local services.

The Christchurch-based landlord spent nearly £2.4m on improving homes with new kitchens, bathrooms, windows, and better insulation in the year to March. And a further £1m repair programme helped customer satisfaction ratings rise.

Twynham’s ‘no nonsense’ approach to nuisance neighbours was also well-received, according to the latest annual report, with 243 cases reported, leading to five evictions and another 13 cases referred to a specialist service that deals with serious cases of antisocial behaviour or harassment.

Twynham Managing Director Marion Franks said: “We’ve done a lot of consultation in the last year, and appreciate the cooperation of our residents in helping us improve how we do things.

“The favourable ratings have come from residents seeing us take action on improving their homes, as well as longer term projects to create better neighbourhoods.”

Twynham has reported back on a busy year that involved setting up the Somerford Partnership – a resident-led regeneration initiative on Twynham’s largest estate.

To improve satisfaction levels further, Twynham has recently set up new contracts for maintenance work, and is taking the lead on improving the quality of life for everyone living on Somerford, where it own about two-thirds of our homes.

Published 17 October 2006
[Back to News] [Back to top]
 
link to iN business for neighbourhood web site
©2008 Sovereign Housing Group Limited (charitable). All rights reserved.